GRAYMATTER
Business Suite

Project Description

GRAYMATTER Business Suite is GrayWorks' own all-in-one CRM for organizations — “every lead, every deal, one brain.” Contacts, pipeline, booking, an email and web chat inbox, invoices, workflows, AI agents, and an optional AI receptionist that answers calls replace the seven tabs most teams juggle, taking a lead from first contact to paid invoice behind one login.

The suite is built on Next.js and Postgres with S3-compatible file storage, and it is fully self-hosted on GrayWorks infrastructure rather than rented by the seat. Every page and query is scoped to the active workspace, so each organization's data is walled off from every other one. Work arrives as GitHub issues and is built in parallel feature slices — messaging, workflows, AI agents, commerce, community, and billing — on a shared platform of navigation, an event outbox, and AI, payment, and email services.

Before launch, every feature was exercised end to end in production through the real interface, and each result was checked against the database and, for email, against the receiving inbox. A narrated in-app tutorial walks new users through the suite, and the suite now has its own domain and landing page at graymattersuite.com, where self-serve signup puts every plan behind a 14-day free trial.